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How to Use TimelyCare

 

  1. Access TimelyCare.

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  1. Log in with your school email address.

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  2. Fill out some information. Nothing too complicated!

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  3. Click “Get Care.”

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Having trouble logging in? Call 1-833-4-TIMELY for assistance. We’ve got you covered! It’s for Students. FOR FREE.

As a college student, we understand you are going through many challenges, whether for academic or personal reasons.

We are here to help!

Students seek our assistance for a variety of reasons. Some of these areas include difficulties adjusting to college life, struggling with depression, anxiety, difficult relationships, body image concerns, sexuality issues, identity problems, trauma, and substance abuse issues.  At the SCC we are here to help you develop the skills needed to be healthy, happy Sycamores.

Please take a minute to familiarize yourself with our website and learn more about who we are and the services we offer. If you have any questions, please feel free to call us at 812.237.3939.

For general questions, you can reach us via email at isu-sccmessages@szshuomaly.com. 

CONFIDENTIALITY 

The Student Counseling Center (SCC) is considered a “health service provider” by the State of Indiana. As such, all services are confidential, including the identities, information about, and all records kept on student clients/patients. Our staff cannot reveal nor confirm the identity of students seeking SCC services, their participation in those services, nor the content of communications with those students to those outside the SCC staff without the student’s knowledge and written consent. Information about a student’s use of counseling services is kept separately from their academic record.

Students may sign a written release granting their counselor, or a representative of the SCC, permission to share confidential counseling information with specific other persons such as parents, an RA, faculty member, or another health service provider.

HIPAA Privacy Notification

Email Policy

Important Note: We do not have a Student Counseling Center email account and do not provide email counseling.

All questions and requests for personal help, counseling, therapy, or consultation should be directed to our main number: (812) 237-3939. Our Counseling Center does not respond to email requests for personal help, counseling, therapy, or consultation. Due to variations in work schedules, it may be days (or weeks) before an email account is checked. Please refer to the following links for additional information about contacting the counseling center during normal business hours or after-hours.

  • Fees for counseling will be based on the number of sessions used, with a maximum charge of $60.  This primarily covers counseling (Individual, Group, and Couple’s counseling) and use of the psychiatrist during the fall and spring semesters. 
  • As noted, the first 3 sessions of counseling are free. 
    • Students who are seen for 4-6 sessions will be charged $30.
    • Students who use 7 sessions or more will be charged an additional $30. 
  • Please note that students seeking services during the summer will be allowed 3 free sessions after which they will be charged $30 to cover the remainder of the summer. 
  • Paying the fee does not entitle students to see the psychiatrist.  Psychiatric referral is done on a case-by-case basis and must be facilitated by the student’s counselor.  As noted on the consent form; to see the psychiatrist the student must be actively seeing a counselor within the Counseling Center.
  • The fee for counseling will reset at the beginning of each academic year. 
  • The number of sessions is counted at the end of each semester for accurate billing and are billed to the student's account the following semester. (For example, sessions are counted at the end of December and billed in January.)

After-Hours Care

For more information, go to Timely Care.

After-Hours Crisis/Emergency Services

For after-hours crisis/emergency services, call 911 or University Police at 812.237.5555 to get immediate assistance.